VELVET ROSE

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tovamorcos@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tovamorcos@gmail.com.

Do not expose candles to sunlight as this may cause discoloration, loss of fragrance, and melting of the candle.

- Never move a lit candle or leave a lit candle unattended.

- Before lighting, place candle on a stable, heat-resistant surface, away from any flammable objects.

- Keep candles out of reach of children, pets and flammable objects.

Our sculptural candles are designed for decorative use. However, if you decide to burn them, please see the burning instructions and general safety precautions below. Due to the irregular shape and size of our candles, burn time may vary.

Burning instructions
- Remove labels and any decorations from candles before lighting them.
- Cut the wick into quarters
- Make sure the candle is free of any foreign objects, including matches and wick trimmings.
- When not in use, candles should be placed away from direct sunlight and nearby heat sources.
- Only burn candles on a flat, fire-resistant surface where wax will collect. You can find some among our accessories.
- Do not burn candles for more than 2 hours continuously.
- Stop using the candle when only a quarter inch of wax remains.

General Safety: To avoid fire and serious injury, keep burning candles within sight and away from drafts and vibration. Never burn candles on or near objects that may catch fire.